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Managed Service Terms and Conditions
The Short Version
- We cannot guarantee 100% uptime or 100% bug-free operation -- we are still constantly improving the software as usual, and in the managed situation, we will respond as diligently as possible to any outages or issues caused by anomalous spikes of traffic, unexpected server issues, force majeure etc. to minimise any downtime.
- Keep in mind that this is not a single unified SaaS infrastructure, it is a private setup for each customer, hence its not possible for us to have 100% redundancy/availability of all systems. However, this does mean we can provide ad hoc and customised solutions to you when needed, especially if running high volume. We will maintain all infrastructure to the best of our ability.
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We are now verifying your details and will reach out as soon as possible to coordinate deployment of your managed system. Keep in mind this may be slightly slower if this request comes through on a weekend.
In the meantime, please consider the domain you want to use as your core domain as we'll need to migrate its Nameservers to ours such that we can manage the DNS.
You'll get an email shortly with other instructions and your invoice.
To follow up on any aspect of the managed system you can reach us at [email protected]